Frequently Asked Questions
We aim to run as a cashless school as much as possible, and one of the ways we do this is by asking parents to pay for things such as dinners, school trips, individual music tuition via the online payment system, Parent Pay.
Below are some answers to frequently asked questions, and please do not hesitate to contact the school offices if you need any help or advice.
- When can I log in to my account?
Once you have received your activation letter from school with your activation login details you will be able to activate your account and start making payments. This letter will be sent to you soon by your school.
- Which cards can I use?
ParentPay accepts MasterCard, Visa and American Express credit cards, and Maestro, Switch, Delta, Electron, Solo and Visa debit cards. Some schools may limit the use of credit cards for some transactions; you will be informed by the school directly of any such restrictions.
- Is it safe to make payments on the internet?
Yes. ParentPay uses leading technology to process your card transactions securely. All communication with the bank is encrypted and neither ParentPay nor the school have access to your card details.
- How can I check that it’s secure?
Standard website addresses begin with http: the address for a secure site will always begin with https. You will also see a padlock at the bottom/top right of the screen on our login page and after you have logged into your account; never enter your card details or personal data on any web page whose address does not start https.
- What about our personal information?
ParentPay Limited, and its group companies, operate in full compliance with Data Protection Law; Including the Data Protection Act 1998 and the General Data Protection Regulation (EU) 2016/679.
The ParentPay Terms and Conditions include a Data Processing Agreement (DPA), compliant with the GDPR, which details both parties’ obligations relating to Data Protection.
The ParentPay Privacy Notice, which is available to end users, provides further information on the processing activities undertaken by ParentPay.
ParentPay will NEVER contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers. If you are ever contacted by someone claiming to be from ParentPay, please contact us immediately on 02476 994 820.
- I do not have a home PC so how can I use ParentPay?
Why not visit your local library, internet café or see if you can get access to a computer at work. Alternatively ask if you can use your school’s computers. Many schools have computers available for parents and will be happy to show you how to use them.
For more information please visit www.parentpay.com